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The Salesforce Technical Analyst will work with the Salesforce, Business, and Information Technology (IT) teams to meet corporate objectives to maximize efficiencies and streamline business processes using Salesforce configuration. You will work closely with key stakeholders to map business processes, gather and validate business needs, and translate business needs into functional Salesforce requirements. You will be responsible for leading the Salesforce business configuration, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, flow, custom objects, and fields. Regularly audit data to uncover data integrity issues and opportunities for process improvements. Import and export data using Data Loader. Develop complex reports and dashboards to support the delivery of business key metrics.
Must Have
Preferred:
Salesforce Technical Business Analyst (Hybrid )
lansing, MI 48906 US
2023-03-20
2023-04-24
Employment Type:
Direct Hire
Job Category: Business Analysis
Job Number: 8967
Job Description
The Salesforce Technical Analyst will work with the Salesforce, Business, and Information Technology (IT) teams to meet corporate objectives to maximize efficiencies and streamline business processes using Salesforce configuration. You will work closely with key stakeholders to map business processes, gather and validate business needs, and translate business needs into functional Salesforce requirements. You will be responsible for leading the Salesforce business configuration, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, flow, custom objects, and fields. Regularly audit data to uncover data integrity issues and opportunities for process improvements. Import and export data using Data Loader. Develop complex reports and dashboards to support the delivery of business key metrics.
Must Have
- Minimum of 3 years of combined Salesforce Technical Analyst, Operations, and Product Development experience.
- Solid experience with Salesforce configuration, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, flow, custom objects, and fields.
- Strong requirements gathering skills and creation of user stories.
- Experience with Tableau CRM / Einstein Analytics is preferred.
- Proficiency with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook required.
- Salesforce Administrator Certification required or obtained within six months of hire.
Preferred:
- Experience with Lightning, Communities, Service Cloud, and Marketing Cloud preferred.
- Experience with Guidewire Policy Center preferred.
- Experience with DevOps processes for quality software delivery preferred.