IT Technical Supervisor

Detroit, MI 48201

Employment Type: Contract To Hire Job Number: 8939

Job Description

This IT Leader will be responsible for the development, enhancement, implementation, and support of business applications and the systems analysis and programming activities required to optimize business processes.   Overseeing a team of IT professionals this person will help optimize design/develop and adapt application software to support functional areas such as Claims, Enrollment, Finance, Medical Management, Premium Billing, Sales or Customer Service.

  • Directs a team of requirement analysts, application architects, developers, testers, support engineers, and vendor partners (inclusive of offshore resources).  
  • Provides strong technology leadership to their respective IT team.
  • Directs the work of and provides leadership to staff to support the planning, design/build, test, implementation, support, and operational needs of the organization.
  • This includes, but is not limited to, project management, resource planning, assessment of integration and/or interface needs, support, and maintenance.
  • Assists in resolving incidents and issues escalated through the Service Desk in a timely manner. Investigates, tests, resolves problems related to application.
  • Ensures that team provides high level of customer service and appropriate coverage off-hours for critical problems. Identifies, escalates, and resolves issues that impact infrastructure and application performance  
  • Stays current with respective technology capabilities and compliance regulations (when applicable). Collaborates with vendor partners and contractors. Supports implementation of major version upgrades and special updates.  
  • Promotes and adheres to system standards, and best practices. Collaborates with team to promote re-use and develop consistent technical build, implementation, and support processes.  

  • 10+yrs of overall IT Experience
  • Azure development experience - ideally as an Azure architect
  • Cloud Migration experience - experience moving data to Azure in either a thematic or application and development capacity
  • 3-5 years of leadership experience
  • Minimum 3 years of development experience - developing software and/or technical solutions in PL/SQL, SQL, Oracle, or any object-oriented software
Experience in any of the following tools which the team they will manage use daily:
  • GitLab, Jfrog Xray, Artifactory, Jenkins, Red Hat 3Scale, Oracle, SQL Server, COSMOS, with IIS, Windows 2019.
  • Technical experience with the Facets application
  • 3-5 years of healthcare experience in the payer space
  • Windows server admin exposure, but ideally experience
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